Shipping
How long is shipping?
After your payment processes, we usually begin to ship within a few days.
Due to the current pandemic and COVID-19 regulations, it may take up to 3 – 4 weeks for your order to reach your doorsteps.
Do you offer world-wide shipping?
Yes, we offer world-wide shipping. Visit our shop page for more info.
How much does does shipping cost?
Shipping cost depends on your international location, shipping prices may vary due to customs.
Please click here for more information concerning shipping costs.
Can I track my order?
Yes, you can. You will receive the tracking information/link on the email you provided as your contact information.
Payments
Which payment methods do you support?
We support paypal, stripe, credit and debit cards.
Your Account & Orders
How do I signup or login to my velston account?
You can click here to log in to your existing account or create a new account to view all your orders and other statistics.
I forgot my account password and I had information on it
You can click on the ‘forgot my password’ option below the log-in button. Please follow the instructions, and you should be good to retrieve your account. If not, please contact us by clicking here.
Returns
Do you have a return policy?
Yes, we have a strict refund policy. Please refer to it by clicking here.
How do you process returns?
You can reach out to us by clicking here, and we will help you if you fall under the conditions of returned goods comprehending our return policy.
However, you won’t need to return our products in most cases :)
Promo Codes
How do I get early access code and what does it mean?
Before we launch our new collection, we notify a few existing customers, and they get this code. However, only our active customers get these codes, and it restrains 25% off or higher.
How can I get a promo code?
You can get one by following our social media platforms like Instagram. We drop random 25% discount/promo codes. Be sure to follow us for that massive discount on your next order!
Where can I apply these promo/discount codes?
You can apply them to every product in your store except products below the $30 price spectrum and a few more requirements. You can enter these codes on the checkout page!
New collections
When do you launch new collections?
It depends season-wise and additional circumstances included. Whenever we release our merch, we notify our followers on Instagram!
Our clothing
How do I wash or take care of velston clothing pieces?
Our team has made a short document on this subject as it is essential for our customers. Please refer to it by clicking here.
Which size would me?
Well, this is a generally asked question, and we have incorporated that in our size guide. Kindly click here to view our guide. However, we would suggest the M size, but it depends on you. If you want to get a tight fit, go a size lower and if you want a loose fit, go a size higher.
What is the quality of your clothing?
Our quality is remarkable. It is made with organic cotton and a few other materials to get you the most comfortable and best result possible and help the environment. We do not want to hurt the environment, and we do not want to harm animals to rectify our goods.
Where are your store located?
As of now, we do not have physical stores. However, you can purchase our exclusive clothes from our official website. You can visit this page to check out our products.
Pre-Orders
How do I pre-order?
We only allow pre-orders on a limited amount of our new collections. You can get informed about this on our Instagram and other social media handles.